Delivery & Returns

DELIVERY 

Orders are sent by Royal Mail First Class and the charge for Postage & Packaging is £4. If this differs due to and order containing more products being sent out, you will be notified.

Due to Covid-19 the delivery times might vary.

For overseas shipping please contact us directly.  Ketteley Kit is unable to calculate local customs and sales tax with all international deliveries. You may be notified by your local customs authority once your order has reached your country and they may apply customs or sales tax which has to be paid before you may receive your goods.

RETURNS 

We are sorry if you have decided to return your purchase.  If you would like to return something our policy is as follows:

1. You must notify us by email at sophieketteley@gmail.com within 7 days of receiving your order, so we can give you a full refund or exchange the item. If we cannot exchange the item, you will be issued with a credit note. 

2. All items must be returned to us unworn, undamaged and unwashed with the sale tag still attached.  We reserve the right to refuse any item that is contrary to the above and that we deem not to be in a saleable condition. 

3. We cannot be responsible for items lost in transit so we ask that you please use a tracked delivery service and attach the correct postage to your parcel. 

4. Return of Faulty or Incorrect Products. Please contact us immediately if your item(s) are faulty, incorrect or damaged in transit on their way to you.  Under these circumstances we will refund you the cost of the return postage, as well as the goods and your original postage.  The item(s) must be returned within 14 days of receipt.